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Ticketing Supervisor, City of Denver

Department: Operations
Location: Denver, CO

JOB SUMMARY: 

Position Purpose:

The Ticketing Supervisor, City of Denver is responsible for the planning, execution and ongoing oversight of the ticketing and box office operations on the behalf of the City of Denver

Examples of Duties/Essential Functions:

  • Adhere, communicate and reinforce the policies and procedures of AXS, the City of Denver, and related properties.

  • Liaise between AEG, Live Nation, and various promoters with the AXS staff on building and maintaining events.

  • Build and manage event builds to ensure deadlines for presales and onsales are met.

  • Assist with the management of updates to holds, maps, capacities, etc on behalf of the City

    of Denver.

  • Coordinate with Finance to ensure that pre-settlements are created for each event. Identify

    opportunities to streamline settlement process by assuring all accurate and updated Finance

    forms are submitted prior to the event date.

  • Schedule and attend pre-event walkthrough meetings with venues to ensure a thorough and

    comprehensive evaluation of the space and equipment needed to perform box office

    operations.

  • Generate and distribute the daily ticket count report for all shows. Maintains the scheduling

    and maintenance of automated reports.

  • Maintain annual event schedule, ticket sales, drop counts, and total revenue reports.

  • Responsible for box office safe and all monies inside.

  • Perform pre-event check list to include, but not limited to: Preparing ticketing seller banks,

    preparing will call, coordinating with fan clubs on box office needs, etc.

  • Verify and count all ticket seller reconciliations.

  • Send post event reports to clients and promoters.

  • Perform post-event duties such as: Reconciling of all event coupons, vouchers, promotions,

    consignment, etc.

  • Responsible for compliance to all company policies and procedures in order to adhere to all

    audit programs.

  • Prepare reports for archival purposes.

  • Facilitate ticketing initiatives including fan club sales, VIP ticketing packages, venue & artist

    presales, and promotional offers.

  • Assign ticket locations and process internal/group/season ticket orders.

  • Oversee box office operation and management during performances.

  • Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding

    guest service.

  • Establishes and maintains high standards of customer service for the box office staff.

  • Create a positive team environment within the department.

  • Resolve customer service issues as necessary.

  • Ensure ADA compliant ticketing practices.

  • Report and follow up on any ticketing equipment repair issues.

  • Perform other duties and responsibilities as assigned.

    Supportive Functions:

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Become well versed in all aspects of the AXS platform, including mastery of the ticketing system andhighcompetenceinallrelatedproducts,partners,andofferings.

  • Act as a liaison between end users and clients to other AXS departments, including product, customerservice,accountmanagement,andfinance.

    Specific Job Knowledge/Skill/Ability:

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Strong knowledge of and experience in ticketing operations, specifically in relation to large scale entertainmentandsportingeventsinamanagementcapacity.

  • Demonstrated ability to adapt to a new environment and learn new skills

  • Demonstrated excellent w r i t t e n and verbal communication skills, including the ability to

    successfully communicate with clients and other employees

  • Service oriented, with strong organizational skills and an eye for detail

  • Project management and/or supervisory experience a plus Highly computer literate, including proficiency in Microsoft Office and other web-based software platforms.

    Administrative Details:

    Reports to: Ticketing Manager, City of Denver Location: Denver, CO
    Classification: Exempt
    Supervises: Box Office staff

    Only those qualified for the position will be contacted for an interview. 

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